Terms & Conditions
Order Acceptance Policy:
“My Little Flower World” reserves the right to decline or cancel an order where we are unable to fulfill it due to circumstances such as product availability, an obvious pricing or description error, suspected fraudulent activity, or other circumstances that prevent us from reasonably fulfilling the order.
​If we need to cancel an order after payment has been received, we will contact you using the details provided with your order and arrange a full refund of the amount paid for the affected order.
​We may also limit quantities purchased per person, household or order where reasonably necessary, including where multiple orders appear to have been placed by or on behalf of the same customer.
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General Conditions:
By accessing and using the My Little Flower World website, you agree to these Terms and Conditions. These Terms and Conditions apply to your use of our website and to orders placed through our online store.
​You agree to provide accurate and complete information when placing an order and to use the website only for lawful purposes.
​My Little Flower World reserves the right to update these Terms and Conditions from time to time to reflect changes to our business, products, services or legal requirements. Any updated Terms and Conditions will be published on this website.
​Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.
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Pricing & GST:
All prices displayed on the My Little Flower World website are in Australian dollars (AUD).
​My Little Flower World is not currently registered for Goods and Services Tax (GST). Accordingly, GST is not charged on our products or services.
​Prices may be changed from time to time. Any price applicable to an order will be the price displayed on our website at the time the order is placed, except where an obvious pricing error has occurred.
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Flower Freshness & Quality:
Our arrangements, bouquets and flower gift boxes are carefully selected, prepared and arranged to provide the best possible quality and vase life. As flowers are natural, living products, their appearance, development and longevity can vary depending on the flower variety, season, environment and care.
​Some flowers may arrive in bud or partially open, which is intentional and allows them to continue developing after delivery. With appropriate care, many flowers can be enjoyed for several days, while some varieties may last significantly longer.
​We provide flower care guidance to help you get the best possible vase life from your arrangement.
​If you believe your flowers have arrived in a condition that does not meet the expected quality, please contact My Little Flower World as soon as reasonable possible after delivery and provide photographs where requested. We will assess the issue and, where appropriate, offer a suitable remedy in accordance with our Refund Policy and your rights under the Australian Consumer Law.
​Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
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Flower Substitutions & Seasonal Availability:
As flowers are seasonal and availability can change, the exact flowers shown in photographs or product descriptions may not always be available at the time your order is prepared.
​Where a particular flower is unavailable, we may substitute it with another flower of a similar style, colour and value, while taking care to maintain the overall look, quality and character of the arrangement.
We will always aim to make any substitution as close as reasonably possible to the original design and will select an appropriate alternative with care and attention.
Where a substitution would materially change the nature or value of the product you have ordered, we will contact you where reasonably possible to discuss an appropriate alternative.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
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Handmade Decorations & Material Variations:
Many of our decorations, keepsakes and gift details are handmade or individually selected, making each creation unique. Due to the handmade nature of these products and the availability of materials, fabrics, ribbons, embellishments and other decorative elements may vary slightly from those shown in photographs or product descriptions.
Where a variation is necessary, we will always aim to maintain the overall style, colour palette, quality and character of the original design. Any alternative materials or decorative elements will be selected with care and attention to create a beautiful result that remains true to the product you have chosen. These natural and handmade variations do not affect your rights under the Australian Consumer Law.
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Artisan Chocolates​ & Food Information:
Some of our gift arrangements and gift boxes may include artisan chocolates or other food products supplied by independent food producers. Product ingredients, allergen information and dietary suitability are determined by the respective food producer and may vary between products.
We provide available ingredient and allergen information with the relevant product or on request. If the intended recipient has a food allergy, intolerance or specific dietary requirement, we recommend reviewing the available product information carefully before placing the order and contacting us if further information is required.
My Little Flower World does not manufacture the chocolates or other food products supplied by third-party producers and cannot provide independent advice about their ingredients, allergens or suitability for a particular dietary requirement.
We take care to provide accurate and current information supplied by our food producers, but product formulations and ingredient information may change. Please ensure that the recipient or the person consuming the product checks the information provided with the product before consuming it.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law or applicable food laws.
Circumstances Beyond Our Control:
Sometimes circumstances beyond our reasonable control may affect our ability to prepare or deliver an order as planned. These circumstances may include severe weather, natural disasters, major transport or delivery disruptions, supplier shortages, power or telecommunications outages, or other events that could not reasonably have been anticipated or prevented.
If such circumstances affect your order, we will make reasonable efforts to keep you informed and, where possible, work with you to arrange an alternative delivery time or other suitable solution.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
Offers & Special Promotions:
From time to time, My Little Flower World may offer discounts, promotions, special offers or other incentives on selected products or orders.
Each offer will be subject to the specific terms, conditions, eligibility requirements and validity period stated at the time the offer is advertised. Unless otherwise stated, offers cannot be combined with other discounts or promotions.
Promotional offers may be limited by availability, product, quantity, order value or other conditions clearly stated with the offer.
We will clearly communicate any applicable conditions, exclusions and expiry dates before you place an order.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
Website & Product Information:
We take care to ensure that the information, descriptions, images and prices displayed on the My Little Flower World website are accurate and up to date. However, occasional typographical errors, omissions or other unintentional inaccuracies may occur.
If we identify an obvious error in a product description, image, price or other information before an order is fulfilled, we may correct the error and, where the error materially affects your order, contact you to discuss the available options.
Product photographs are intended to provide a representation of the product. As many of our products contain natural flowers or are handmade, there may be reasonable variations in colour, size, shape or individual details. Any such variations will not intentionally alter the overall nature, quality or value of the product ordered.
We may update or correct website information when necessary, but nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
Changes to Products, Services & Prices:
My Little Flower World may take changes to our products, services, product availability and prices from time to time.
We may introduce new products or services, modify existing products or services, or discontinue products or services where reasonable necessary.
Any price change will apply to orders placed after the updated price is displayed on our website. The price applicable to an order is the price displayed at the time the order is placed, except where an obvious pricing error has occurred.
Changes to products, services or prices will not affect an order that has already been accepted by My Little Flower World, unless otherwise agreed with you or required by law.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
Errors, Inaccuracies and Omissions:
We make every reasonable effort to ensure that the information on the My Little Flower World website, including product descriptions, photographs, prices, availability and other details, is accurate and up to date. However, occasional errors, inaccuracies or omissions may occur.
If we discover an obvious error or omission that affects an order, we may contact you to clarify the information and, where necessary, discuss an appropriate solution before the order is fulfilled.
We may correct errors or update information on our website at any time. Any such correction will not affect an order that has already been accepted, except where otherwise agreed with you or required by law.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
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Products:
My Little Flower World offers a range of floral arrangements, bouquets, flower gift boxes and other gifts and products, including handmade keepsakes, cards, vases, candles and artisan chocolates.
Product descriptions, photographs and other information on our website are provided to help you make an informed purchasing decision. We take reasonable care to ensure that our products are accurately represented and described.
As some of our products contain natural flowers or are handmade or individually sourced, reasonable variations in colour, size, shape or individual details may occur. Any such variations will not intentionally alter the overall nature, quality or value of the product ordered.
Product availability may change from time to time. and some products may be available only for a limited period or while supplies last.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
Customer Information & Order Details:
When placing an order, you agree to provide accurate and complete information necessary for us to process and fulfill your order. This may include your name, contact details, payment information and, where applicable, the recipient's name, delivery address and contact details.
You are responsible for checking that the information provided at checkout is correct before completing your order. This is particularly important for delivery addresses, recipient details and any personalised information provided for your order.
If incorrect or incomplete information is provided and this affects our ability to process or deliver your order, we may contact you using the details provided with the order to clarify the information. Where an order has already been prepared or dispatched, additional costs or delivery arrangements may apply where these result directly from incorrect information supplied by you, subject to your rights under the Australian Consumer Law.
We handle personal information in accordance with our Privacy Policy and applicable privacy laws.
Refunds, Returns & Cancellations:
Our Refund Policy forms part of these Terms and Conditions and sets out the circumstances in which refunds, returns and cancellations may be available.
As our products are made to order and may include fresh flowers, personalised elements or other specially prepared items, cancellation and change-of-mind options may be subject to the conditions set out in our Refund Policy.
For flower orders, cancellation requests must generally be made within 24 hours of placing the order. Certain gift boxes, personalised products and other custom-made items may not be cancellable once preparation has commenced, as outlined in our Refund Policy.
If you believe that a product has arrived damaged, is not of acceptable quality, does not match its description, or otherwise has a problem covered by the Australian Consumer Law, please contact us as soon as reasonably possible. We will assess the issue and provide any remedy required under applicable law.
Where a refund is approved, refunds are usually processed within 10 business days. The time it takes for the funds to appear in your account may also depend on your payment provider or financial institution.
Nothing in these Terms and Conditions or our Refund Policy limits, excludes or replaces any rights or remedies you may have under the Australian Consumer Law.
Australian Consumer Law & Consumer Guarantees:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled:
* to cancel your service contract with us; and
* to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified an a reasonable time. If this is not done, you are entitled to a refund for the goods and cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Nothing in these Terms and Conditions is intended to limit, exclude or replace your rights under the Australian Consumer Law or other applicable law.
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Feedback, User Comments and Other Submissions:
We welcome feedback, comments, reviews and suggestions from our customers. By submitting feedback or other content to My Little Flower World, you agree that we may use it to improve our products, services and customer experience.
If you choose to provide a testimonial, review, photograph or other content for use by My Little Flower World, you confirm that you have the right to provide that content and that it does not knowingly infringe the rights of another person.
We will not knowingly publish or use content that is unlawful, offensive, misleading, defamatory or otherwise inappropriate.
If you provide content for publication or promotional use, you grant My Little Flower World permission to use, reproduce and display that content for business and promotional purposes without payment, unless we have agreed otherwise with you.
You can contact us if you believe content submitted by you has been used incorrectly or should no longer be displayed, and we will consider your request reasonably.
Nothing in this section affects your rights under applicable Australian law.
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Prohibited Uses:
You must not use the My Little Flower World website or our online ordering services for any unlawful, fraudulent or abusive purpose, or in a way that could damage, disrupt or interfere with the website, our business, or another person's use of the website.
You must not attempt to gain unauthorised access to our website, accounts, systems or date, introduce malicious software or code, or use automated methods to access or collect information from our website without our permission.
You must not use information or content obtained from our website to impersonate another person, mislead others, commit fraud or engage in any unlawful activity.
We may take reasonable steps to protect our website, customers and business where we reasonably suspect that the website or our online ordering services are being misused.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law or other applicable law.
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Disclaimer & Limitations of Liability:
My Little Flower World takes reasonable care in providing our products and services and in operating our website. However, we cannot guarantee that the website will always be available, uninterrupted or free from errors or technical issues.
To the extent permitted by law, My Little Flower World will not be liable for loss or damage arising from circumstances beyond our reasonable control or from the misuse of our website, products or services.
Nothing in these Terms and Conditions excludes, restricts or modifies any liability, right or remedy that cannot lawfully be excluded, restricted or modified, including your rights and remedies under the Australian Consumer Law.
Customer Responsibility:
You are responsible for providing accurate and complete information when placing an order and for using the My Little Flower World website and services lawfully and appropriately.
You are responsible for reviewing the information you provide, including recipient details, delivery addresses and any personalised information, before completing your order.
If incorrect or incomplete information supplied by you affects our ability to process or deliver your order, we may contact you using the details provided with the order to clarify the information. Where additional costs or delivery arrangements arise directly from incorrect information supplied by you, those costs may apply where permitted by law.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law or other applicable law.
Severability:
If any provision of these Terms and Conditions is found to be invalid, unlawful or enforceable, that provision will be interpreted or modified to the extend necessary to make it valid and enforceable, where legally permitted. If this is not possible, the affected provision will be treated as removed, and the remaining provisions will continue to apply.
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Suspension or Termination of Website Access:
My Little Flower World may suspend or restrict access to our website or online ordering services where reasonably necessary to protect our website, customers or business, including where we reasonably suspect unlawful activity, fraud, security risks or serious misuse of our website.
Where reasonably practicable, we will take appropriate steps to address the issue before restricting access.
Any suspension or restriction of website access will not affect an order that has been already been accepted, except where action is necessary to comply with the law, prevent fraud or address a genuine security or safety concern.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law or other applicable law.
Entire Agreement:
These Terms and Conditions, together with any policies or other information expressly referred to in them, form the agreement between you and My Little Flower World in relation to your use of our website and the purchase of our products.
If there is any inconsistency between these Terms and Conditions and a specific policy or information provided for a particular product or order, the specific terms applicable to that product or order will apply to the extent of the inconsistency.
Nothing in these Terms and Conditions limits or excludes any rights or remedies available to you under the Australian Consumer Law or other applicable law.
Governing Law & Jurisdiction:
These Terms and Conditions are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia.
Any disputes arising in connection with these Terms and Conditions will be subject to the applicable courts of Victoria, Australia.
Nothing in this section limits any rights or remedies you may have under the Australian Consumer Law or other applicable laws.
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Changes to These Terms and Conditions:
My Little Flower World may update these Terms and Conditions from time to time to reflect changes to our products, services, business practices or applicable legal requirements.
Any updated Terms and Conditions will be published on this website and will apply to orders placed after the updated Terms and Conditions take effect.
The Terms and Conditions that apply to an order are the Terms and Conditions in effect at the time the order is placed and accepted by My Little Flower World. We will not retrospectively change the Terms and Conditions applicable to an existing accepted order.
Contact Us:
If you have any questions about these Terms and Conditions, please contact My Little Flower World using the contact details provided on our website.
We will do our best to respond to your enquiry as soon as reasonable possible.